Insights
How your support ran over the last 14 days
Conversations
1,284
+18%
Resolved by AI
71%
+9 pts
Median first reply
47s
−2m 14s
CSAT
4.9
+0.2
Conversation volume
Resolved by AIHandled by team
Who handled it
Orbit AI
AI agent
912
resolved
1.4s
first reply
4.9
CSAT
MO
Maya Okafor
Support lead
214
resolved
6m 02s
first reply
5.0
CSAT
TB
Tom Bergstrom
Engineer on call
158
resolved
11m 47s
first reply
4.8
CSAT
What people ask about
Billing & invoices312
Integrations & API268
Getting started214
Data export149
Account & SSO118
Channels
Live chat74158%
Email40231%
Slack14111%