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TidySupport logo
The AI agent now drafts from your docs

The support inbox that answers for you

Email, chat and social in one thread. Your AI agent resolves the routine and drafts the rest, grounded in your own documentation. Flat pricing, no per-seat maths.

Start for free

See pricing

Free plan available · No credit card required · Live in five minutes

Watch the 36-second tour

Support that answers, not deflects. TidySupport reads the whole conversation, pulls the answer out of your own documentation, and writes a reply your customer will actually thank you for.

01

One thread per customer

Email, live chat and social land in the same timeline, in order, with the full history attached. No tab switching, no lost context.

02

Answers, not deflection

The agent reads the whole conversation and pulls from your own docs and past replies. Every draft cites the page it came from.

03

One price, every feature

Unlimited team seats, no per-resolution billing, no “contact sales” wall. Every plan carries the whole platform — from $24 a month.

See it work

One ticket, start to finish

A billing complaint arrives, the agent reads the thread and drafts from your own documentation, and the reply goes out. This is the real interface, running on demo data.

app.tidysupport.com/orbit/inbox

Inbox

8
SC
Sarah Chen2m
Charged twice this month
Hi — I think I was charged twice for invoice #4521. Can you help?
Urgent
MR
Marcus Rodriguez12m
Filtering events by user property
Perfect, that's exactly what I needed. Thanks!
Resolved by AI
PS
Priya Sharma41m
SSO setup with Okta
We're rolling out Okta org-wide next week and need SAML…
HighMaya
JP
James Park1h
Export raw events to S3
Got it working — the IAM role was the missing piece.
Resolved by AI
YT
Yuki Tanaka3h
Invoice reissue request
Could you reissue last month's invoice with our updated…
LO
Liam O'Connor4h
Widget not loading on Safari
Console shows a CSP error on our staging domain.
HighTom
EW
Emma Wilson5h
Re: Dashboard sharing
Thank you, that fixed it!
DO
Daniel Ortiz6h
Upgrading to the team plan
We're adding 4 seats — does billing prorate mid-cycle?
Resolved by AI
SC
Sarah Chen
sarah@northwind.io · Northwind
SC
Hi — I think I was charged twice for invoice #4521 this month. My card shows two $49.00 charges on the 3rd. Can you take a look?
statement-march.pdf
Sarah Chen · 9:41 AM
Write a reply…
Ask AI to draft
Send

A customer emails about being charged twice. Email, chat and social all land in the same inbox.

Inbox

Every channel, one timeline

Email, live chat and social messages merge into a single conversation per contact. Your team sees the whole story — who they are, what they pay, what they asked last week — without leaving the thread.

  • Email, chat and social in one view
  • Full conversation history per contact
  • Team assignment with collision detection
TidySupport inbox showing a billing conversation with an AI-drafted reply

Insights

Know what they actually need

Every conversation is classified, summarised and counted. See which questions keep coming back, what the agent handled, and where your product is confusing people.

  • Topics and sentiment detected automatically
  • AI versus human resolution, side by side
  • Daily digest delivered to your inbox
TidySupport insights dashboard with conversation volume and top topics

AI Agent

It resolves. It doesn’t deflect.

Point it at your docs, help centre and past replies. It answers the routine questions outright, drafts the rest for you to approve, and hands off to a human the moment it should.

  • Drafts replies grounded in your knowledge base
  • Auto-resolves routine questions instantly
  • Guardrails and smart handoff when a human is needed
TidySupport AI agent settings with knowledge sources, guardrails and a live test chat

Session replay

Stop asking “can you send a screenshot?”

Every session on your site is recorded and attached to the contact who reported the bug. Scrub to the rage click, watch the form fail, reply with the answer instead of a question.

Last 7 days24 recordings
Latest
MRMarta Ruiz🇪🇸54:12
/checkout2m
VVisitor 8f21c4🇩🇪2REC
/pricing6m
TBTom Baker🇬🇧31:47
/settings/billing18m
ATAiko Tanaka🇯🇵86:30
/docs/webhooks41m
VVisitor 3ba907🇧🇷10:38
/1h
/checkout
2:34 / 4:12
3 rage clicks
Chrome · macOS
🇪🇸 Madrid, Spain
4:12
Started 14:08

On your site

Two surfaces your customers actually touch

A chat widget that answers from your docs, and a public feedback board that turns the same requests into a roadmap. One script tag, your colours, nine languages.

Chat widget

Answers grounded in your knowledge base, with the source cited. Hands to your team the moment it should.

O
Orbit
Replies in a few seconds
Hey — can I export events to S3?
O
Yes. Settings → Integrations → Destinations, then add the bucket and the IAM role.From “Streaming exports”
Amazing, thank you 🙏
Write a message…

Feedback portal

Public board on your own domain. Customers vote, you set status, everyone who voted gets told when it ships.

O
Orbit feedback
orbit.so/feedback
TopNewPlanned
▲34
PlannedBulk CSV import for contacts

We move a few thousand rows a month and doing it by hand is the bottleneck.

Feature34 votes · 9 comments
▲21
In ProgressWidget fails to load on Safari 17

Blank iframe on first paint, fine after a refresh.

Bug21 votes · 4 comments
▲18
CompletedProrating mid-cycle, documented

Shipped last week — the billing page now explains it.

Docs18 votes · 6 comments

How it works

Live in an afternoon

01

Connect your channels

Plug in email, drop the chat widget on your site, connect Slack. Everything flows into one inbox.

02

Point the agent at your docs

Crawl your site, upload PDFs, import your help centre. The agent starts answering from it immediately.

03

Handle what’s left

Complex threads reach your team with full context, a summary and a suggested reply already written.

Why teams switch

The incumbents weren’t built for you

Enterprise help desks charge enterprise prices — per seat, per resolution, per feature. TidySupport gives you the whole platform for one flat price.

Intercom

Per seat, per resolution, per feature — repriced again next quarter.

  • $29/seat/mo minimum, scaling with your team
  • AI resolutions billed at $0.99 each — 1,000 tickets is $990/mo extra
  • Core features locked behind $85+/seat plans

Zendesk

Built for 50-person support orgs with six-month procurement cycles.

  • From $55/agent/mo, with no free tier and no solo plan
  • AI is another $50/agent/mo on top
  • An interface that hasn’t meaningfully moved since 2010

Freshdesk

A maze of upsells — every useful feature sits one tier higher.

  • Free tier is bait; automations start at $49/agent
  • AI features need the $79/agent Freddy add-on
  • Five separate products to buy for one complete stack
TidySupport starts at $24 a month, with unlimited seats and every feature included.

Switch to TidySupport

Everything included

Thirty-three features. One price.

No per-seat pricing, no per-resolution fees, no “contact sales” wall. Everything the incumbents charge extra for is on every plan.

Unified inboxEmail, chat and social in one view
AI agentAuto-resolves routine questions instantly
Knowledge baseAI search with vector embeddings
Live chat widgetCustomisable widget for your site
Email supportPer-workspace email with DKIM & DMARC
Slack ConnectSupport channels with file sharing
Website crawlerAuto-import your docs into the KB
File uploadsPDF, Markdown and text file import
Scheduled recrawlKnowledge base stays current on its own
Reply templatesSaved replies with variable substitution
Draft auto-saveNever lose an in-progress reply
Team assignmentRouting with collision detection
Session replayWatch exactly what the customer experienced
AI insightsQuestions, sentiment and trends detected
Feedback surveysCSAT surveys via email and widget
WebhooksReal-time events with delivery tracking
Zapier integration5,000+ apps, triggers and actions
9 languagesLocalised widget and translated templates
AI summariesAuto-generated conversation summaries
Workspace searchFind any conversation or contact instantly
Contact profilesFull activity timeline per contact
Open trackingKnow when customers read your replies
Smart escalationHands off to humans with full context
Escalation alertsEmail your team when the agent needs help
Signal automationsCreate Linear tickets and Cursor tasks
Daily digestInsights summary delivered to your inbox
Rich attachmentsImages, GIFs and files with lightbox preview
GIF pickerSend GIFs inline, powered by Klipy
Guided onboardingSetup wizard gets you live in five minutes
Real-time typingSee when customers and agents are typing
Sentiment analysisCustomer mood scored automatically
SOC 2 & GDPREnterprise-grade security and compliance
AI article suggestionsDrafts KB articles from real conversations

Pricing

You know the price before the month starts

MonthlyAnnual2 months free

Free

Free forever

Start building your support experience

  • Live chat widget
  • Email channel
  • AI Auto-responder?100 messages / month
  • 3 team seats
  • Last 100 conversations
  • 10 knowledge pages
  • API access

No credit card required

Best value

Starter

$24/month
Save $60/yr

For teams ready to replace legacy support tools

  • Unlimited conversation history
  • Unlimited team seats
  • AI Auto-responder?1,000 messages / month
  • 50 knowledge pages
  • 14-day knowledge refresh
  • Email channel
  • 3 webhooks + Zapier
  • API access
Most Popular

Pro

$66/month
Save $156/yr

Everything you need to deliver great support at scale

  • Unlimited conversation history
  • Unlimited team seats
  • 5x more AI Auto-responder?5,000 messages / month
  • 500 knowledge pages
  • Weekly knowledge refresh
  • Slack Connect
  • Email channel
  • 10 webhooks + Zapier
  • API access
  • Session Replay
"Intercom wanted $400/mo to cover my 4 products properly. I had one $100 license I was stretching across all of them. So I built TidySupport instead. Now I charge you $29/mo for it."
— Jorge, founder of TidySupport

Extend when you need to

Pay only for extras you use. Cancel any time.

AI Top-Up
+500 AI messages / month
$8 / month
Session Replay
Record and replay user sessions
From $9 / month
Signals
In-app event tracking and analytics
From $9 / month
Knowledge Pages+
Expand your KB beyond plan limits
From $9 / month
Translations
Auto-translate your KB and widget
From $9 / month

You didn’t start a company to answer tickets

Hand the queue to an agent that actually answers, and get your mornings back.

Start for free

Book a demo