About TidySupport

Customer support that doesn't make you want to quit.

Why We Exist
The Builder
Who This Is For
What's Different
The Numbers
What We Believe
This Brand Is Personal

I was running my own SaaS companies when the time came to add customer support.

I looked at Intercom. $854/month. A 7x price increase slapped on 6-year customers with no warning.

I looked at Zendesk. $55/agent/month base. Then AI features were another $50/agent on top. Then CSAT is locked behind the $115/agent tier. Then SLAs. Then analytics.

“It requires a Ph.D. to understand their pricing.” — actual Intercom customer

I wasn't building a Fortune 500 company. I was a bootstrapped founder with a real product and real customers who needed support. I didn't need Hotel California with a $0.99/AI-resolution bill that spiked every time my product worked.

So I built my own.

The Builder

I'm Jorge Ferreiro, a technical founder from Madrid, Spain. I scaled StreamYard from $5M to $50M ARR, shipped products at Amazon and Eventbrite, and bootstrapped my own SaaS companies in San Francisco.

I used to code late nights at my parents' place in Spain. No fancy office. No funding. No visa. Just vibes, coffee, and rejection emails.

Then somehow — O-1 visa in hand. Moved to San Francisco. 7,000+ users. Real revenue.

I built TidySupport because I couldn't justify paying $700/month to Intercom for support tooling while building a product solo on 3 months of runway.

If that sounds familiar — TidySupport is for you.

Who This Is For

Bootstrapped and early-stage SaaS founders who need real support tooling, not enterprise sales decks.

Small support teams who need AI without Intercom pricing — no $0.99/resolution surprises, no per-seat chaos.

Founders doing support themselves and drowning in tabs — wearing 7 hats a day, answering tickets while eating lunch, trying to actually build your product.

Not an enterprise help desk. Not a chatbot that deflects customers until they give up. Just a clean inbox with AI that handles the routine so you don't have to.

What's Different

Predictable pricing. Flat plans. AI included. You know your bill before the month starts.

No seat-based extortion. Bring your whole team. Pay for your plan, not your headcount.

AI that works without theater. Approval mode lets you review AI replies before they send. Custom personality. Knowledge base auto-sync. Real answers, not canned responses.

Built by a founder who uses it. TidySupport runs on our own support stack. When something breaks, the person who built it feels it too.

The Numbers

Intercom Advanced plan, team of 5:

5 seats x $85 = $425/month
200 AI resolutions x $0.99 = $198/month
WhatsApp + SMS usage = ~$75/month
Total: ~$700/month

TidySupport: a fraction of that. Flat. Predictable. No gotchas.

What We Believe

Be Spicy – We're not here to be safe. We're here to be unforgettable.

Be Bold – Say it loud, mean it, ship it.

Be an Artist – We don't just build tools. We build taste.

Be Transparent – Flat pricing means flat pricing. No surprise bills, no hidden seats.

Keep it Classy – We're loud. But we've got taste.

Be Trustworthy – Your customers' data is sacred. SOC 2, GDPR, no exceptions.

This Brand Is Personal

TidySupport isn't some faceless B2B startup.
It's a bet on a new wave of business owners who are done with the old rules.
It's a media company disguised as software.
It's me. And maybe it's you too.

If you've ever felt like the underdog,
If you've ever stayed up late drowning in a support queue wondering "there has to be a better way,"
If you just want tools that respect your time —

Welcome to TidySupport.
Built to replace the tool the builder couldn't afford.
We're just getting started.