Route smarter. Respond faster.
Every conversation lands with the right agent from the first second
Keyword-Based Routing
When a customer mentions "billing", "refund", or "invoice", route the conversation directly to your finance support team — before any agent has to read it.
VIP Customer Escalation
Identify high-value customers by plan, MRR, or custom attribute and route them instantly to your most experienced agents. Your best customers always get your best support.
Round-Robin Assignment
Distribute conversations evenly across your team so no one gets overloaded. Round-robin assignment ensures fair workload distribution automatically.
Language-Based Routing
Detected a Spanish-speaking customer? Route to a Spanish-speaking agent. Serve global customers in their own language without any manual sorting.
Contact Property Rules
Route based on any attribute from your Events API — plan, company size, industry, or custom fields. The more context you send, the smarter routing becomes.
Fallback Assignment
If no specific rule matches, conversations fall back to a default team or agent. Nothing slips through the cracks — every message gets picked up.
Stop manually reassigning conversations
Set up routing rules once. Let every conversation reach the right agent automatically, from the first message to resolution.