Automate the work your team shouldn't be doing
Free your agents to focus on complex issues while automation handles the predictable ones
After-Hours Auto-Reply
When a message arrives outside business hours, automatically send a friendly reply letting customers know when to expect a response. Set expectations and reduce frustration.
Auto-Close Inactive Conversations
Conversations that go quiet after resolution don't need to stay open forever. Automatically close them after a set period and keep your inbox clean.
Auto-Assign by Topic
Route billing questions to the billing team, technical issues to engineering support, and sales questions to your growth team — automatically, the moment a conversation comes in.
Auto-Tag Conversations
Automatically apply labels based on keywords or contact attributes. Keep your inbox organized without any manual effort from your agents.
Webhook Triggers
Fire a webhook when a conversation is opened, resolved, or assigned. Connect TidySupport to your CRM, Slack, or any other tool in your stack.
Condition-Based Rules
Build rules with multiple conditions — conversation status, contact plan, keyword matches, wait times — so automation only fires exactly when it should.
Let automation handle the predictable stuff
Set up your first rule in minutes. Your team will thank you for every conversation they don't have to handle manually.