CONTACT ENRICHMENT by TidySupport
Know your customers before they say a word
The moment a visitor opens your chat widget, TidySupport automatically enriches their profile with company name, size, industry, and location. Agents start every conversation with context — not cold.
How it works
Automatic enrichment with zero setup required from your visitors
Visitor opens the widget
A customer visits your site and opens the chat widget. Nothing special for them to do — the enrichment happens automatically in the background.
We enrich their profile
TidySupport matches the visitor's email or domain against millions of company records and populates their contact card with relevant data.
Agents see the full picture
Company name, size, industry, location, and their full support history appear in the conversation sidebar before the agent types their first word.
Starting cold wastes everyone's time
When agents don't know who they're talking to, the first few messages are always the same — "What company are you with?", "What plan are you on?". Contact Enrichment eliminates that entirely.
Before vs. Contact Enrichment:
Without Enrichment
Ask customers for their company and role every time
No context on who you're talking to
Manual research before every high-stakes call
VIP customers get the same cold start as everyone else
Agents can't prioritize or route intelligently
With Contact Enrichment
Company name, size, and industry visible immediately
Full support history surfaced before the first reply
Current plan and product tier visible at a glance
High-value customers get the experience they deserve
Smarter routing decisions from the very first message
What gets enriched automatically
A complete picture of every visitor, surfaced before the conversation begins
Company Details
Company name, industry, employee count, and location enriched automatically from the visitor's email domain. No forms, no questions.
Plan and Product Info
See what plan the customer is on and which features they have access to. Combined with Events API data, agents have full account context.
Full Support History
Every previous conversation, ticket, and resolution is visible instantly. Agents never have to ask "have you contacted us before?"
Location and Timezone
Know where a customer is located and what timezone they're in. Use it to set expectations on response times and route to regional teams.
See it in action
Watch a visitor profile enrich in real time as they open the widget
“Our agents used to spend the first two messages just figuring out who they were talking to. Now that context is right there before the conversation even starts. Handle time dropped by 25%.”— Diego Reyes, Customer Success Lead at Orbis
Give your agents the context they need from message one
Start using Contact Enrichment today and transform every cold conversation into a warm, informed one.