AI REPLY DRAFTS by TidySupport
Your inbox, answered in half the time.
AI Reply Drafts reads each incoming conversation and suggests a response grounded in your knowledge base articles. Click to insert, tweak if needed, and send. No more staring at a blank reply box.
How it works
From incoming message to ready-to-send reply in seconds
Customer sends a message
A new conversation arrives in your inbox. Before you even open it, the AI has already read it.
AI finds the right answer
It searches your knowledge base articles, past conversations, and your team's previous replies to draft the best response.
You review and send
The draft appears in your reply box. Edit it, approve it, or discard it. You stay in control — the AI just does the heavy lifting.
The old way of handling support is too slow
Reading the question, searching for the right article, composing a reply from scratch — it takes minutes per ticket. Multiply that by 50 tickets a day and your team is exhausted. AI Reply Drafts cuts that time dramatically.
Before vs. AI Reply Drafts:
Without AI Reply Drafts
Manually search the knowledge base for every answer
Write every reply from a blank slate
Inconsistent answers across agents
New agents take weeks to get up to speed
Slower first response times
With AI Reply Drafts
Instant draft based on your KB articles
One click to insert the suggested reply
Consistent, accurate answers every time
New agents are effective from day one
Faster first response, happier customers
What makes AI Reply Drafts different
Grounded in your knowledge base, not hallucinated from thin air
Grounded in your KB
Drafts are generated from your actual help articles — not generic AI knowledge. If the answer isn't in your KB, the AI says so instead of guessing.
Always editable
Every draft is a starting point, not a final answer. Agents can edit, expand, or discard before sending. You're always in control.
Learns from your team
Over time, AI Reply Drafts improves by observing which suggestions your agents accept and how they edit them — so drafts get better the more you use it.
Ready before you click
Drafts are generated as the message arrives, so there's no waiting. Open the conversation and the suggestion is already there.
See it in action
Watch how a draft appears the moment a customer message arrives
“AI Reply Drafts cut our average handle time by 35%. Our agents spend their energy on the tricky issues, not typing the same password-reset answer for the twentieth time.”— Priya Kapoor, Support Lead at Stackline
Ready to reply faster without working harder?
Start using AI Reply Drafts and let your knowledge base do the heavy lifting for your entire support team.