Connect Make with TidySupport

Make (formerly Integromat) is a visual automation platform that connects TidySupport with over 1,500 apps through detailed, multi-step workflows called scenarios. Where simple integrations connect two apps with basic triggers and actions, Make lets you build complex automation logic with branching, filtering, data transformation, and error handling — all without code.

Why Connect Make with TidySupport?

Make extends TidySupport with automation capabilities that go beyond what native integrations offer:

• Complex workflow logic. Make supports branching paths, conditional logic, loops, and data transformations. Build workflows that handle different ticket types differently — not just "if this, then that," but "if this and that, but not the other thing, then do these three things in sequence."
• Cost-effective automation. For teams that run a lot of automations, Make is often more affordable than alternatives. Its pricing model based on operations and data transfer can be significantly cheaper at scale.
• Visual scenario builder. Make's drag-and-drop interface makes complex workflows visible and understandable. Anyone on the team can see how an automation works, not just the person who built it.
• Error handling built in. Make scenarios include error handling routes so you can define what happens when something fails — retry, alert, or fall back to a different path.

What You Can Do with the Make + TidySupport Integration

Build Multi-Step Ticket Workflows

Create scenarios that process tickets through multiple steps. When a new ticket arrives, Make can look up the customer in your CRM, check their subscription status in Stripe, enrich the ticket with that data, assign it based on the customer's tier, and notify the right team — all in one automated flow.

Sync Ticket Data with Databases

Send ticket data to Airtable, Google Sheets, or any database for custom reporting. Make handles the data transformation, so you can format ticket fields exactly how your reporting tool expects them.

Trigger Automations from External Events

When something happens in another app — a new order in your ecommerce platform, a payment failure in your billing system, a mention on social media — Make can automatically create a TidySupport ticket with all the relevant context pre-filled.

Route Tickets with Advanced Logic

Use Make's filtering and branching capabilities to route tickets based on multiple conditions. A ticket from a VIP customer about a billing issue during business hours goes to one queue, while the same ticket outside business hours triggers a different workflow entirely.

Aggregate and Transform Data

Make can collect data from multiple tickets and aggregate it — calculate totals, averages, or trends — before sending it to a reporting tool or notification channel. Build automated weekly reports that summarize ticket volume, categories, and resolution times.

Handle Errors Gracefully

When an automation step fails — an API is down, a record is not found, a field is missing — Make's error handling routes let you define fallback actions. Log the error, alert a team member, retry after a delay, or skip the step and continue the workflow.

How to Set Up the Integration

Connecting Make with TidySupport requires a Make account and a TidySupport API key:

Step 1: Get your TidySupport API key. In TidySupport, go to Settings > API and generate an API key.

Step 2: Sign in to Make. Go to make.com and sign in or create a free account.

Step 3: Create a new scenario. Click "Create a new scenario" and search for TidySupport in the module directory. Add TidySupport as a trigger or action module.

Step 4: Connect your account. When prompted, paste your TidySupport API key to authenticate the connection.

Step 5: Build your workflow. Add additional modules, configure data mapping between apps, set up filters and routing logic, and test your scenario. When it works correctly, activate it.

Popular Workflows

Here are popular Make scenarios teams build with TidySupport:

Multi-source ticket enrichment. Trigger: New ticket in TidySupport. Steps: Look up the customer in HubSpot, check their subscription in Stripe, fetch their latest order from Shopify, and add all that context as an internal note on the ticket. The agent opens the ticket and sees everything they need.

Conditional escalation. Trigger: Ticket updated in TidySupport. Filter: Ticket priority is "urgent" AND customer is enterprise tier. Action: Create a PagerDuty incident, send a Slack message to the on-call channel, and update the ticket status to "Escalated." Non-urgent tickets follow a different path entirely.

Weekly support digest. Trigger: Scheduled (every Monday at 9 AM). Steps: Fetch all tickets resolved in the past week from TidySupport, calculate average response and resolution times, count tickets by category, and format the data into a summary. Action: Send the digest to a Slack channel and save it to a Google Sheet.

Customer feedback loop. Trigger: Ticket resolved in TidySupport. Filter: Resolution type is not "spam" or "duplicate." Steps: Wait 24 hours, then send a satisfaction survey via email. If the customer responds with a low score, create a follow-up ticket in TidySupport for the support lead to review.

Frequently Asked Questions

How do I connect Make with TidySupport?

In Make, create a new scenario and search for TidySupport as your trigger or action module. Connect your TidySupport account using an API key from Settings > API in TidySupport. Then build your automation scenario.

Is the Make integration free?

The TidySupport side of the integration is free. Make has its own pricing based on operations per month. Make offers a free tier with 1,000 operations per month.

What data syncs between Make and TidySupport?

Make can trigger on new tickets, ticket updates, and resolutions in TidySupport. Actions include creating tickets, updating ticket properties, adding internal notes, and assigning tickets. The data flow depends on the scenarios you build.

How is Make different from the Zapier integration?

Both Make and Zapier connect TidySupport to other apps. Make offers more complex workflow logic — branching, loops, data transformations, and error handling — and is often more cost-effective at high volume. Zapier has a larger app directory and a simpler interface for basic automations. Choose based on your workflow complexity and volume needs.