Why Isn't the Chat Widget Showing?
If the TidySupport chat bubble isn't appearing on your site, one of these common issues is usually the cause.
Quick check first
Test in an incognito or private browser window. Browser extensions like ad blockers can hide the widget during normal browsing.
Common causes and fixes
Wrong workspace ID
The most common cause. Go to your TidySupport dashboard and navigate to Settings → Widget. Copy the workspace ID and make sure it exactly matches the value in your data-workspace-id attribute.
Script tag in the wrong place
The script must be inside the <body> tag, not the <head>. Place it just before the closing </body> tag.
Content Security Policy blocking the script
If your site has a Content Security Policy (CSP) header, it may be blocking scripts from external domains. Add cdn.tidysupport.com to your CSP script allowlist.
Check your browser's developer console (F12) for CSP error messages to confirm this is the issue.
Ad blocker or browser extension
Ad blockers and privacy extensions frequently block chat widgets. Test in an incognito window with all extensions disabled to rule this out. Your customers may also experience this if they use ad blockers.
Script not loading on all pages
If you added the script to a specific page template instead of your global layout, it will only appear on those pages. Make sure the script is included in your site-wide template or layout file so it loads on every page.
Still not working?
Open your browser's Network tab (F12 → Network) and reload the page. Search for "tidysupport" to check if the widget script is being requested at all. If there are no matching requests, the script tag is either missing or incorrectly placed.