Support the customers you email with Mailchimp
Mailchimp sends your marketing emails. TidySupport handles the support requests that follow. Together, they cover the full customer journey—from first email to lasting loyalty.
How TidySupport and Mailchimp work together
Mailchimp is built for sending marketing campaigns. TidySupport is built for handling the conversations that come after. When subscribers reply to your campaigns or reach out with questions, TidySupport gives your team a single inbox to respond, resolve, and keep customers happy.
Better together: Mailchimp + TidySupport
See who's reaching out
When a Mailchimp subscriber opens a support conversation, TidySupport shows their email history alongside the chat. Your team knows exactly who they're talking to.
Enrich customer profiles
Import your Mailchimp contacts into TidySupport so agents have full context—subscription status, tags, and email engagement—right in the conversation view.
Handle email reply requests
When customers reply to your Mailchimp campaigns with questions, route those messages directly into your TidySupport inbox so no support request falls through the cracks.
Everything your support team needs
TidySupport gives you the tools to deliver fast, personal support to every customer who reaches out—whether they found you through a Mailchimp campaign or any other channel.
- Unified inbox for all customer conversations
- Live chat widget for your website and help center
- AI Reply Drafts to respond faster with less effort
- Knowledge base so customers can self-serve common questions
- Contact profiles enriched with conversation history
- Conversation assignment and team collaboration tools
- Automation to route and tag incoming conversations
- CSV importer to bring in your Mailchimp contact list
- Webhooks and API to connect your existing tools
- Real-time support analytics and team performance metrics
Get started in three steps
Adding TidySupport alongside your Mailchimp setup takes minutes. No technical expertise required.
Sign up for TidySupport
Create your free TidySupport workspace and invite your support team members
Install the widget
Add one script tag to your website to embed the live chat widget. Your customers can reach you instantly
Import your Mailchimp contacts
Export your Mailchimp audience as a CSV and use TidySupport's CSV importer to bring all your contacts in—with their details intact
Keep your customers supported after every send
Mailchimp gets your message out. TidySupport handles everything that comes back. Start your free trial today.